Privacy Policy
This Privacy Policy describes how Kailash Soul (“we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (“Site”).
Contact
After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us via email at service@kailashsoul.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, interaction with the Site, and necessary details to process your purchases. We may also collect additional information if you contact us for customer support. “Personal Information” refers to data that identifies an individual. Below is a list of what we collect and why.
Device Information
Purpose: To load the Site accurately and conduct analytics to optimize the Site.
Source: Automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with Shopify.
Collected Data: Browser version, IP address, time zone, cookie data, viewed products/pages, search terms, Site interaction.
Order Information
Purpose: To fulfill orders, process payments, arrange shipping, issue confirmations/invoices, communicate, screen for fraud, and market according to user preferences.
Source: Provided by you.
Disclosure: Shared with Shopify.
Collected Data: Name, billing/shipping address, payment details (including credit card info), email, and phone number.
Minors
Our Site is not intended for individuals under 6 years old. If you believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help deliver our services. For example:
We use Shopify to power our online store. Learn how Shopify handles your data: https://www.shopify.com/legal/privacy
We may also disclose Personal Information to comply with laws, respond to legal requests, or protect our rights.
Behavioural Advertising
We use Personal Information to deliver targeted ads and marketing communications we believe are relevant to you.
Google Analytics: Understand usage. Info: https://www.google.com/intl/en/policies/privacy/. Opt-out: https://tools.google.com/dlpage/gaoptout.
Advertising Partners: We share information such as purchase behavior and Site interactions via cookies or similar tools.
Shopify Audiences: Allows relevant ads on other sites.
To opt out of targeted advertising:
Using Personal Information
We use your Personal Information to:
Offer and fulfill product/service orders
Process payments
Handle delivery
Communicate with you
Promote our products/services
Lawful Basis
If you’re in the EEA, we process your information under:
Your consent
Contract performance
Legal compliance
Vital interests protection
Public interest tasks
Legitimate interests
Retention
We retain your Personal Information for our records unless you request its deletion. See the “Your Rights” section for more.
Automatic Decision-Making
If you reside in the EEA, you have the right to object to automated decision-making, including profiling, if it significantly affects you.
We do not engage in automated decision-making that significantly affects users. Shopify may use limited automation to prevent fraud, e.g.:
Temporary blacklisting of IPs after failed attempts
Temporary credit card blacklisting
Selling Personal Information
Our Site does not sell Personal Information as defined under the California Consumer Privacy Act of 2018 (“CCPA”).
Your Rights
GDPR (EEA Residents)
You have the right to:
Access your data
Request correction or deletion
Data portability
To exercise these rights, contact us at service@kailashsoul.com. Your data may be processed in Ireland, and stored/transferred to the US/Canada. Details: https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA (California Residents)
You have the right to:
Know what data we hold
Correct or delete your data
Request data transfer To designate an agent or make a request, contact us using the details above.
Cookies
Cookies are small files used to improve browsing by remembering preferences and interactions. We use cookies for functionality, performance, analytics, and advertising.
You can manage cookies through your browser settings. Note: blocking cookies may impact your experience.
For a list of specific cookies used, please refer to Shopify’s cookie documentation: https://www.shopify.com/legal/cookies
Do Not Track
We do not alter data collection based on “Do Not Track” signals due to lack of industry standards.
Changes
We may periodically update this policy to reflect changes in practices, legal, or operational requirements.
Complaints
To file a complaint, contact us at service@kailashsoul.com. If you’re unsatisfied with our response, you may contact your local data protection authority.