Shipping Information
At KailashSoul, we are committed to offering reliable and efficient shipping to our global customers. We aim to deliver your order as quickly and safely as possible.
🌍 Do You Ship Internationally?
Yes, we ship to most countries worldwide, with the exception of the following due to shipping restrictions:
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
We apologize for the inconvenience and are working to expand our coverage.
💰 Shipping Costs
Free Worldwide Shipping on All Orders
Processing Time: 3–4 business days
- Our pieces are handmade and blessed by senior monks in the temple. This sacred preparation takes time and intention—thank you for your patience.
⏱️ Estimated Delivery Time
Total Delivery Time = Processing Time + Shipping Time
(Excludes weekends, holidays, and customs delays)
- Shipping Time: 5–20 business days (most major regions such as the USA, UK, Italy, Germany, France receive deliveries within 5–8 business days).
- Important Note: Customs inspections or local policies may delay shipments in rare cases. Please refer to the shipping section in the footer for region-specific updates.
🔍 How Can I Track My Order?
Once your order ships, we’ll send you a shipping confirmation email with tracking info.
You can track your order here:
👉 Track Your Order (replace with your tracking page)
Please allow 1–2 business days for tracking to update.
📦 What If My Package Doesn’t Arrive?
If you haven’t received your package within 60 days after it was shipped, please contact us at:
📧 service@kailashsoul.com
We’ll either resend your item or issue a full refund.
Note: Due to COVID-19 and other uncontrollable circumstances, there may be occasional delays. We appreciate your patience and understanding.
Payment Information
At KailashSoul, we offer secure and flexible payment options for your convenience.
💵 Pricing & Currency
Prices may vary based on your shipping location and selected currency. All prices are displayed in USD by default.
💳 Accepted Payment Methods
We accept the following:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal
Only one payment method per order is allowed.
🔐 Credit/Debit Card Payments
To complete your payment, please provide:
Cardholder’s name
Card number
Expiration date (MM/YY)
Security code (CVV)
Billing address matching your card
Note: We do not store your card information. For questions about your credit/debit transactions, please contact your card-issuing bank.
🅿️ PayPal Payments
If you choose PayPal at checkout:
You’ll be redirected to PayPal to log in and confirm the payment.
You may also choose “Pay with Debit or Credit Card” on the PayPal login page without needing a PayPal account.
❗ Payment Error Troubleshooting
| Error Message | Solution |
|---|---|
| Transaction cannot be processed | Contact your bank to authorize the transaction. |
| Error code starts with “4” or “50000” | Contact your bank or try a different card. |
| Error code 50001 | Contact your bank; if issue continues, reach out to our support team. |
| Error code starts with “6” | Wait 15 minutes and try again. If the error persists, contact customer care. |
For persistent payment issues, feel free to contact our support:
📧 service@kailashsoul.com